IT Support Specialist

Datum Labs is seeking an IT Support Specialist to join our Service Desk function. In this role, you will handle Level 1.5 to 2  IT support tasks, including responding to workplace requests, resolving incidents, and managing monitoring alerts. As the first point of contact for end-users, you will play a key role in ensuring operational efficiency and an exceptional user experience.

‍

Key Responsibilities

• Serve as the first point of contact for IT support requests, ensuring timely and professional responses.
• Manage and resolve IT incidents and service requests through a ticketing system.
• Provide technical support for Windows, macOS, and Linux systems.
• Troubleshoot basic networking issues, including Wi-Fi connectivity and configurations.
• Monitor system alerts and perform initial troubleshooting or escalate issues when necessary.
• Assist end-users with hardware, software, and system-related issues.
• Maintain detailed documentation of incidents, requests, and resolutions.
• Adhere to IT service desk processes, SLAs, and communication protocols.

‍

Qualifications & Skills

Experience:

• 2+ years of experience in IT support or service desk roles.

Technical Skills:

• Proficiency in Windows, macOS, and Linux systems.
• Basic networking knowledge, including Wi-Fi troubleshooting.
• Familiarity with IT monitoring tools and ticketing systems.
• Experience with workplace technologies such as:
  
  • Atlassian Apps
  • MS Office/Office 365
  • Firewall Rules
  • Nagios/Zabbix or similar monitoring tools

Soft Skills:

• Strong communication and customer service orientation.
• Problem-solving skills with a proactive attitude.
• Ability to work independently and within a team.

Education:

• A degree in IT, Computer Science, or a related field is preferred.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this position to hr@datumlabs.io. Or fill out the form

‍

Datum Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.